We accept PayPal only!
Our customer service use only eBay email. Please avoid PayPal email as we do not look into it every day.
We ship only to PayPal Address. If you want us to ship to other address, please write it down in PayPal Note when you pay! Address variation request via email will not be accepted.
According to the latest requirements of the Russian post, the seller must write the buyer's full name (including last name, middle name, first name) on parcel or letter sent to Russia from overseas. Meanwhile, provide buyers exact address for successful delivery. Otherwise, parcel (letter) of any size may be returned.
We will ship your order within 24 hours upon Receiving Cleared Payment except Sunday and Public Holidays.
Most countries delivery time will be around 12 – 30 days. South America may take 30-40 days.
Recently the Hong Kong Post announced that all items shipping by air are now subject to x-ray screening for regulated materials. This additional screening has cause delay in shipment. Please be aware that delivery may take a few days longer than usual. Your patience is greatly appreciated.
For countries with high parcel lost rate likes Italy, Brazil, Chile and Israel, we highly recommend you shall subscribe for the tracking number which is charged by Post Office costs USD 3.0 per parcel. Please add the extra money into the total bill when you pay through PayPal. Write a remark “Paid USD 3.0 for tracking number” in the PayPal Note will certainly help us to process your requirements.
For any reason if you are unavailable to accept the parcel, then the parcel will be held at your local Mail sorting office waiting for collection by you.
For Speed Post service, please contact us for quotation before you paid.
No Combine Shipping
Combine shipping is not available in general. We will only consider that if you purchase more than 10 pieces with each item less than 50 grams because our postage cost is directly proportionate to the parcel weight on every gram. Please contact our customer service for wholesale arrangement if you are retailer or wholesaler.
Local Tariff & Taxes
If your country charges for any import tariff or taxes, it is your responsibility as a citizen to pay for it. We will not be liable if your country custom department detains your parcel.
ITEM MUST BE RETUNED WITHIN: 30 DAYS
REFUND WILL BE GIVEN AS: Merchandise Credit
If the items are not as described, we will offer a Merchandise Credit. In most cases this will be minus shipping and eBay fees, although if it was a blatant mistake by us we'll pick up everything. Bottom line, we want you happy!
We will make every attempt possible to resolve the issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better!!!
Our customer service team works Monday to Friday from 9am to 6pm GMP+8. Please always talk to us via eBay email system.