If you received a damaged or broken item, please email us immediately so that we can help you to get it fixed. A photo might be needed for double check in order to process the exchange/return, so Customers are required to provide pictures of concerns in order to determine if they are eligible to receive return prepaid shipping postage. If a buyer is not able to provide pictures, he or she will be responsible for return shipping costs. Installations are not included. All items are Brand New unless stated otherwise on the listing. . Professional installation is strongly recommended.
We will send a pre-paid USPS return label to the customer, and he/she can take the item to UPS drop off location to return the item to us. Once the item is back to our warehouse, we will exchange the perfect item to the customer and we will pay for the reshipping fee as well. Therefore, our customers are guaranteed to get the perfect item even the product is broken during the shipping process.
Who pay for Return shipping
DamagedSeller Dislike Buyer (Shipping won't be refunded) Wrong itemSeller If item is lost in transit(not delivered) Seller will pay, but need to verify address
If customer purchased a wrong itemBuyer pay for the both shipping to reship
Please inspect and hand-fit all items by the time it arrive. Customer MUST contact us within 7 days after the date of package arrived via email for all claims of shipment damage, defect, missing parts, or dissatisfy. No claims will be accepted after 7 days.